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Spescom Newsletter
SPESCOM APPOINTS GROUP EXECUTIVE TO STIMULATE STRATEGIC SOLUTIONS DEPARTMENT
05 Aug 10
The converged and networked business landscape - both in terms of technology and service provision - is possibly one of the most relevant driving forc...
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Spescom Opens The Gate for Small and Medium Contact Centres to Compete
04 Aug 10
Setting up a contact centre with all the bells and whistles – even a small one with 10 seats – can cost millions of Rands; and so many smaller organis...
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MIGRATION FROM ORION TO LIBRA RECORDERS
04 Aug 10
Spescom DataVoice is proposing that all customers using Orion voice recorders from Spescom begin a phased migration to the latest iteration of this so...
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NEW SOCIAL MEDIA PLATFORMS - HOW CAN CONTACT CENTRES LEVERAGE THEM?
04 Aug 10
We are in the midst of a communications revolution. New social media platforms have become a familiar home to millions of people who interact daily. C...
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2010 COMMUNICATIONS TRENDS THAT REDEFINE THE CUSTOMER EXPERIENCE: THE NEXT-GENERATION 3-CLICK USER EXPERIENCE
04 Aug 10
By Paul Fick, MD of Spescom DataFusion, a specialist in end-to-end business communication and customer interaction solutions  The next-generati...
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RCS IMPROVES COLLECTION RATES WITH SPESCOM DATAFUSION AND PRESENCE
01 Jul 10
Presence Outbound Dialler platform boosts collections by 30%. The RCS Group, a provider of retail credit products for 550 000 customers through partn...
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NEW APPOINTMENTS POSITIONS SPESCOM FOR GROWTH
22 Jun 10
Spescom Limited has recently appointed Thomas Makore as MD of Spescom Media IT. He replaces Sean du Toit who will head up Spescom's office in Kampala,...
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SPESCOM DATAFUSION ANNOUNCES LATEST VERSION OF PRESENCE CONTACT CENTRE SOLUTION SUITE - ASSISTS WITH DATA PROTECTION LAWS AND SIMPLIFIES MANAGEMENT
21 Jun 10
Version 8 enables contact centres to comply with data protection laws and includes major enhancements to Administration and Reporting modules. Spesco...
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UNIFIED DESKTOPS THE ANSWER TO COMPLEXITY IN THE INSURANCE CONTACT CENTRE SAYS SPESCOM DATAFUSION
17 Jun 10
Insurance companies are competing for customers on new, more direct platforms - like the Internet and contact centres. The contact centre in particula...
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AVERAGE HANDLE TIME (AHT) DOESN'T MATTER - MEETING THE CUSTOMER'S NEEDS IS FIRST PRIORITY
15 Jun 10
When you call a service department, do you care if the call lasts two minutes or three? The fact is, consumers don't.  What they care about is th...
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STILL DIALLING MANUALLY - TIME TO POWER UP
25 May 10
Manual dialling is possibly one of the most inefficient processes in any industry. The only positive thing about it is that in contact centres where i...
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OUTSOURCED CONTACT CENTRES - THERE'S MONEY TO BE MADE, SAYS SPESCOM DATAFUSION
14 May 10
Now is the time for organisations to capitalise on the economic slowdown to take advantage of emerging opportunities. Outsourcing business processes s...
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TRANSPORT TURNS ON TECHNOLOGY
09 Apr 10
The capture of information has evolved beyond the traditional and perceived.Today's information transcends binary data generation to include alternate...
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ENCRYPTING TETRA NETWORKS - TECHNOLOGY IS NOT THE ONLY ANSWER
09 Apr 10
By Viv Crone, CTO of Spescom Limited There is increasing demand for speech and data services, especially duringtimes of crisis, when overloading of t...
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QUALITY and QUALITY - BEST CONTACT CENTRE BUDDIES
09 Apr 10
The Quality versus Quantity debate no longer features when it comes toestablishing and running an effective contact centre environment - thereality is...
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RAISE THE BAR ON CUSTOMER SERVICE EXCELLENCE WITH SIP TECHNOLOGY
09 Apr 10
By Paul Fick, MD of Spescom DataFusion Contact centres have always struggled with the conflicting needs ofincreasing efficiencies while ensuring impr...
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OPINION PIECE: FROM CALL CENTRES TO MULTIMEDIA ROUTING TO NEXT GENERATION CONTEXT CENTRES - THE EVOLUTION OF THE CONTACT CENTRE
18 Feb 10
By Paul Fick, MD of Spescom DataFusion Twenty years ago, inbound call centres consisted of groups of people with telephones and in some cases even he...
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SPESCOM DATAFUSION INTRODUCES QPC's MANAGEMENT INFORMATION GATEWAY SOLUTION TO OPTIMISE BUSINESS OUTCOMES, DECISION-MAKING
17 Feb 10
MIG provides a single gateway for comprehensive, accurate and interrelated real time and historical information Spescom DataFusion has entered into a...
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EMERGENCY CONTACT CENTRES - WHERE INEFFICIENCY CAN COST LIVES
16 Feb 10
Spescom DataFusion offers insight into the technological considerations The level of service and support a customer receives from a contact centre h...
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SPESCOM DATAFUSION BUILDS ON MANAGED SERVICES STRATEGY WITH EXTREME NETWORKS GOLD PARTNERSHIP
10 Feb 10
Spescom bolstered its strategy of building on its managed service capability, adding an Extreme Networks Gold Partnership to its armamentarium in this...
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WHY LOCAL IS TRULY LEKKER...
02 Feb 10
By Kgabo Badimo, MD of Spescom DataVoice When it comes to technology, many South Africans are labouring under the misconception that solutions develo...
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TELECOMS LIBERALISATION GIVES BIRTH TO NEWTELCO SA THROUGH SPESCOM and NEWTELCO GMBH PARTNERSHIP
22 Jan 10
New deal capitalises on telecoms deregulation - delivers first carrier-neutral co-location service provider in South Africa Spescom has entered into...
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MANAGING HUMAN CAPITAL IN CONTACT CENTRES FOR EFFECTIVENESS AND EFFICIENCY
21 Jan 10
By Paul Fick, MD of Spescom DataFusion The human capital of any contact centre is by far its largest expense, and as a result, managing this aspect e...
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LIBRA 2010 - VOICE RECORDER UPGRADE FROM SPESCOM DATAVOICE
20 Jan 10
Geared to leverage technology advances, better mitigate risk and drive compliance Spescom DataVoice, a company that designs and develops proprietary ...
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TECHNOLOGIES ENABLES RELIABE, SUSTAINABLE COMPLIANCE - ARE YOU KEEPING CURRENT?
11 Jan 10
The issue of compliance is hotting up as regulators extend requirements to keep pace with changing business norms, such as increased use of the mobile...
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NASHUA ZULULAND AND SPESCOM MAKE FICA and FAIS COMPLIANCE EASY FOR INDEPENDENT BROKERS
08 Jan 10
'Hands-free' mobile, fixed line transaction recording and data archiving solution for financial advisors Nashua Zululand, an independent franchise of...
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SPESCOM PARTNERS WITH GijimaAst TO STRENGTHEN LOCAL OFFERING
07 Jan 10
Spescom DataVoice, a local developer of risk mitigation and workforce optimisation solutions, has signed a strategic partnership agreement with Gijima...
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SEACOM – THE START OF A NEW ERA FOR SA CONTACT CENTRES?
23 Dec 09
By Paul Fick, MD of Spescom DataFusion The Seacom cable has at last been launched and the move to more, faster and cheaper international bandwidth in...
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SPESCOM EXTENDS THE BENEFITS OF CGF SILVER PATRONAGE TO SUPPLY CHAIN AND CUSTOMERS
23 Dec 09
Mitigating risk and ensuring good corporate governance is a critical function that must not only be seen to be practiced by the company itself, but in...
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OPINION PIECE: SEACOM – MORE BANDWIDTH, MORE OPPORTUNITY, MORE GROWTH
23 Dec 09
By Thomas Makore, MD of Spescom Telecommunications More and cheaper international bandwidth – courtesy of the undersea fibre optic Seacom cable that ...
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SCREEN RECORDING – HAS ITS DAY ARRIVED?
23 Dec 09
A powerful tool that monitors productivity, alerts companies to fraud and risk, and identifies performance challenges Screen recording is a systems t...
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IMPROVE CONTACT CENTRE AGENT PERFORMANCE AND CUSTOMER SATISFACTION WITH WORKFORCE PERFORMANCE MANAGEMENT
23 Dec 09
Customer satisfaction is the cornerstone of any successful business. After all, without customers a business has no purpose. And for most large organi...
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SMS RESEARCH – IT’S FAST, ACCURATE AND CAN POTENTIALLY PREVENT UP TO 30% OF CLIENT ATTRITION
23 Dec 09
Spescom’s Qnique SMS Research adds unique value, enhancing both customer satisfaction and contact center workforce optimisation Reducing costs and ma...
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THE CONSUMER PROTECTION ACT – IS YOUR COMPANY READY?
23 Dec 09
The new Consumer Protection Act (CPA) was passed in 2008, appeared in the Government Gazette in April of this year and the first phase of the Act is d...
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SPESCOM TO ENTER STRATEGIC PARTNERSHIP WITH TELEOPTI
17 Dec 09
Spescom DataVoice, local developers of products and services tailored to support business processes within the transaction management environment, is ...
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SPESCOM GAINS ECI GOLD PARTNER STATUS
11 Nov 09
Spescom Telecommunications, value added reseller of solutions for ECI Telecom, is proud to announce that it has been awarded Gold Partner Status. &n...
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SPESCOM TAKES TOP HONOURS AT BPeSA BPO AWARDS
28 Sep 09
Spescom DataFusion, a division of Spescom Limited, is proud to announce that it has taken top honours at this year’s BPeSA (Business Process enabling ...
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MOBILE VOICE RECORDING – NO BIG DEAL ABOUT BIG BROTHER?
04 Sep 09
Spescom’s ReMo solution raises eyebrows regarding ‘privacy’ The recording of telephonic interactions with customers is commonplace. It has clear, pro...
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SPESCOM DATAFUSION ADDRESSES CONTACT CENTRE 'PAIN POINTS' WITH BREAKFAST BRIEFINGS
26 Aug 09
Spescom DataFusion recently wrapped up its ContactBabel campaign, a joint release of a series of contact centre white papers with Avaya, with a series...
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ER24's R2M CALL CENTRE UPGRADE: A SERVICE THAT SAVES MORE LIVES
25 Aug 09
ER24, a leading emergency assistance company specialising in the pre-hospital emergency services, has replaced its core infrastructure - the telephony...
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SPESCOM DELIVERS SMS-BASED RESEARCH SERVICE THAT INTEGRATES WITH QUALITY MANAGEMENT
21 Aug 09
Qnique SMS Research delivers insight into service quality and customer satisfaction Qnique SMS Research, a new hosted SMS-based research service from...
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SPESCOM LIMITED APPOINTS NEW CFO
05 Aug 09
Spescom Limited, a JSE-listed integrated business communications solutions provider, has appointed Amanda Albäck as Chief Financial Officer (CFO) as...
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SPESCOM BECOMES PATRON OF CORPORATE GOVERNANCE FRAMEWORK (CGF) RESEARCH INSTITUTE
04 Aug 09
Spescom Limited, a JSE-listed provider of business communication solutions, has become a Silver Patron of the Corporate Governance Framework (CGF) Res...
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SPESCOM FORMS STRATEGIC ALLIANCE WITH CGF RESEARCH INSTITUTE
30 Jul 09
Spescom Limited has established a strategic partnership with the Corporate Governance Framework (CGF) Research Institute.  The strategic alliance...
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NETWORKING WITH NEOTEL AND BBBEE SMEs
06 Jul 09
Spescom Telecommunications’ presentation at Neotel’s BBBEE SME networking day on 28 May has expanded the company’s exposure to smaller BBBEE suppliers...
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MAURITIUS BROADCAST GOES FULLY DIGITAL WITH SPESCOM MEDIA IT
30 Jun 09
Public broadcaster Mauritius Broadcast Corporation (MBC) is staying ahead of the curve, heading toward the final phase of its digitisation initiative ...
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R3M ‘TV STATION IN A BOX’ FROM SPESCOM MEDIA IT
30 Jun 09
With the relaxation of broadcasting laws, a number of community TV transmission licences have been issued. Come 2012 and the introduction of Digital T...
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LOOKING FOR REMO?
21 Jun 09
GO TO www.removault.co.za      
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SPESCOM APPEASES SHAREHOLDERS
15 Jun 09
Johannesburg - ICT group Spescom said there is nothing sinister about the recent resignation of two board members. Financial director Dashni Siniv...
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OPINION PIECE: SATELLITE USHERS IN A NEW ERA OF COMMUNICATIONS FOR AFRICA
05 Jun 09
By Thomas Makore, MD of Spescom Telecommunications   For years Africa has been known as the "Dark Continent", its history of civil war and st...
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ReMo exhibited at Financial Planning Institute conference
02 Jun 09
Spescom launched the ReMo service at the recent FPI conference at Emperor's Palace, Kempton park. The service is ideally positioned to resolve regulat...
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SPESCOM LAUNCHES ReMo - REALLY USEFUL MOBILE TECHNOLOGY
01 Jun 09
Spescom's ReMo service (www.ReMoVault.co.za) puts mobile data to work unleashes the true power of mobile devices The mobile device has become the li...
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THE FUTURE IS MOBILE - SPESCOM ESTABLISHES MOBILE SOLUTIONS DIVISION
29 May 09
Today, there are more than three billion mobile device subscribers worldwide. That means that there is effectively a mobile device for every two peo...
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SPESCOM PARTICIPATES IN 'TAKE A GIRL CHILD TO WORK DAY'
28 May 09
‘Take a girl child to work day’ –  a Cell C initiative – was held on the 28th of May 2009, providing young South African girl learners with the o...
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SPESCOM DATAVOICE RECORDERS SUPPORT LONGAIN'S BUSINESS MODEL
26 May 09
Longain, previously the largest reseller of prepaid airtime in South Africa, has recently diversified its business model, enhancing its infrastructu...
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REMO - SPESCOM'S NEW MOBILE TECHNOLOGY MITIGATES BUSINESS RISK
25 May 09
Mobile devices are increasingly being used as business tools. It's a convenient, efficient way to interact with customers and the office while on ...
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2009 NAB SHOW - 3D TV AND PRACTICAL PRICING
15 May 09
In April 2009, the global community of digital media and entertainment professionals gathered in Las Vegas for the annual National Association of Br...
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CONTACT CENTRES - THE TIME TO OPTIMISE IS NOW
08 May 09
By Paul Fick, MD of Spescom DataFusion   The current drive in the contact centre arena to adopt new technologies may indeed have been hastened ...
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BUILDING INTEGRATION SKILLS IN THE SOUTH AFRICAN BROADCAST INDUSTRY INCREASINGLY URGENT
05 May 09
Broadcasters urged to keep their development rands at home   Service providers with depth in integration skills are difficult to find in the S...
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SPESCOM MEDIA IT ACHIEVES CLEAN SWEEP AT 2008/9 SONY DEALER AWARDS
30 Apr 09
Spescom Media IT has walked away with high accolades at the 2008/9 Sony Dealer awards, receiving  the coveted 'Broadcast Dealer and System Inte...
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THE IMPORTANCE OF MULTIMEDIA CUSTOMER CONTACT
28 Apr 09
While multimedia contact has been touted as the next big thing in the contact centre industry for some time, in reality, the uptake of such channels b...
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A PAINLESS EVOLUTION TO DIGITAL?
23 Apr 09
In the broadcasting industry the migration from an analogue to digital environment started a few years ago. Many have taken a piecemeal approach to...
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IS CONTACT CENTRE COMPLEXITY KILLING EFFICIENCY?
15 Apr 09
Assessing optimal integration of processes, technologies and winning strategies   Despite the massive strides made possible in contact centres ...
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CONTACT CENTRE TECHNOLOGY - REDUCING THE EFFECTS OF AGENT ATTRITION
06 Apr 09
People are the most important asset of any organisation. After all, without staff a business cannot function even if it has all of the latest and ...
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NEW AVID EDITING SOFTWARE RELEASES FEATURE NATIVE SUPPORT FOR XDCAM, 3D
06 Apr 09
Spescom Media IT spells out the benefits, including 'death of dongle'   Avid Technology has released the latest versions of its Media Compos...
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CONTACT CENTRE TECHNOLOGY – TAKING IT FROM ‘NICE TO HAVE’ TO ‘MUST HAVE’
18 Mar 09
To remain competitive, contact centres must continually improve their performance, incorporating new technologies and processes and optimising the out...
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INTEGRATION - THE KEY TO PROTECTING YOUR CONTACT CENTRE INVESTMENT
17 Mar 09
  The global economic crisis is having a far reaching impact on companies, most of whom now have to scrutinise spend very carefully in an atte...
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SPESCOM LIMITED ANNUAL REPORT 2008 NOW AVAILABLE
12 Mar 09
 Click here to download the annual report 2008
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Spescom wins again!
03 Dec 08
Spescom Limited has won two more coveted awards - Best Managed Company in the ICT Sector and Best Practice in Taking South Africa to the World - from ...
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Spescom showcases Libra Mobile and Qnique solutions at breakfast briefings
27 Nov 08
Spescom showcases Libra Mobile and Qnique solutions at breakfast briefings   Spescom DataVoice (SDV), a division of Spescom Limited, hosted a...
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ANNUAL RESULTS ANNOUNCEMENT
20 Nov 08
Spescom Limited (“Spescom”), listed in the ICT sector on the JSE, announced its annual results for the 2008 financial year today. Spescom has maintain...
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SPESCOM DATAFUSION WINS 2008 AVAYA BUSINESS PARTNER OF THE YEAR AWARD
13 Nov 08
SPESCOM DATAFUSION WINS 2008 AVAYA BUSINESS PARTNER OF THE YEAR AWARD   Spescom DataFusion, a division of Spescom Limited, has won Avaya'...
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Spescom Telecommunications show support to SATNAC through platinum sponsorship
14 Oct 08
Spescom Telecommunications show support to SATNAC through platinum sponsorship   Spescom Telecommunications, a division of Spescom Limited re...
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Spescom: Shaping up
26 Sep 08
Spescom: Shaping up Source: Technology Digital Date :01/10/2008 00:00:00 31 years on, an innovative and entrepreneurial company’s buoyancy is...
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SPESCOM DATAFUSION AND PRESENCE TECHNOLOGY’S CALL CENTRE SUCCESS IN SA LEADS TO FOCUS ON AFRICA
08 Sep 08
SPESCOM DATAFUSION AND PRESENCE TECHNOLOGY’S CALL CENTRE SUCCESS IN SA LEADS TO FOCUS ON AFRICA Joint contact centre offering delivers a powerful s...
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SPESCOM DATAVOICE LICENSES VIANIX MASC
03 Sep 08
SPESCOM DATAVOICE LICENSES VIANIX MASC Spescom DataVoice, a subsidiary of the Spescom Group, a JSE-listed provider of integrated business communic...
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SPESCOM DATAVOICE’S QNIQUE 2.0 DELIVERS IMPROVED REPORTING FUNCTIONALITY
11 Aug 08
SPESCOM DATAVOICE’S QNIQUE 2.0 DELIVERS IMPROVED REPORTING FUNCTIONALITY Qnique 2.0 enhancements further improve performance of agents and contact ...
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MAKE YOUR CELL PHONE RECORDINGS `INDISPUTABLE`
08 Aug 08
MAKE YOUR CELL PHONE RECORDINGS 'INDISPUTABLE'   Cell phone recordings: invasive and 'unfair' or a practical approach to prot...
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Spescommunicator for Stakeholders
16 Jul 08
     Spescommunicator - Edition 1 - July 2008 (File Size: 1,465 KB's)
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SPESCOM CEO FINALIST IN SA COMPETITION
10 Jul 08
Spescom CEO, Jene Palmer, has been nominated as one of seven finalists in the Nedbank-sponsored 2008 Businesswoman of the Year Award (BWOYA) in the ...
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SPESCOM DATAVOICE DELIVERS WORLD FIRST UNIFIED SOLUTION FOR MOBILE AND FIXED-LINE TELEPHONY RECORDING
09 Jul 08
SPESCOM DATAVOICE DELIVERS WORLD FIRST UNIFIED SOLUTION FOR MOBILE AND FIXED-LINE TELEPHONY RECORDING   Spescom DataVoice, a subsidiary of Sp...
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NEW CEO FOR SPESCOM DATAVOICE
01 Jul 08
NEW CEO FOR SPESCOM DATAVOICE   Kgabo Badimo has been appointed CEO of Spescom DataVoice, a subsidiary within Spescom Limited. He replaces V...
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VIV CRONE APPOINTED IN STRATEGIC CTO ROLE AT SPESCOM
27 Jun 08
VIV CRONE APPOINTED IN STRATEGIC CTO ROLE AT SPESCOM     Technology lies at the heart of Spescom’s solutions, making the Chief Technolo...
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SPESCOM APPOINTS GROUP QUALITY MANAGER
27 Jun 08
SPESCOM APPOINTS GROUP QUALITY MANAGER    Thapelo Lengana has been appointed as Group Quality Manager for Spescom Limited, a JSE-listed ...
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SPESCOM WINS NATIONAL BUSINESS AWARDS 2008 ‘INNOVATION THROUGH TECHNOLOGY’ AWARD
04 Jun 08
SPESCOM WINS NATIONAL BUSINESS AWARDS 2008 ‘INNOVATION THROUGH TECHNOLOGY’ AWARD   Spescom Limited won the “Innovation through Technology” aw...
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SPESCOM DATAVOICE – ONE OF SIX IN GLOBAL CONTACT CENTRE COMPETITION
30 May 08
Spescom DataVoice has been chosen as one of six finalists from around the globe, in the Contact Centre World Awards EMEA 2008 competition.   ...
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Spescom Limited: Interim Results Announcement
22 May 08
Spescom Limited announced interim results for the six months ending 31 March 2008 with revenue growth of 11,7% to R162 million. The operating profit...
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Amended Resolution and Proxy Form
25 Apr 08
Amended Resolution and Proxy Form   It has come to the company’s attention that the proxy form included in the annual report posted to shareh...
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World Leaders in voice technology development hosted by Spescom DataVoice
11 Apr 08
World Leaders in voice technology development hosted by Spescom DataVoice   Spescom DataVoice and the Digital Signal Processing Group of Ste...
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Spescom annouces results
05 Dec 07
SPESCOM ANNOUNCES RESULTS Spescom Limited reports an 88% increase in revenue to R380m for the financial year ended 30 September, 2007.  This c...
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Spescom gears up for surge in SIP adoption with more powerful Avaya SIP recording solution
11 Sep 07
Johannesburg, 10th September 2007: Industry experts regard Session Initiation Protocol (SIP) as one of the most significant developments the communi...
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Fusion Outsourcing Services invests R12m in Spescom DataFusion solution
24 Jul 07
Johannesburg, 23rd July, 2007: Spescom DataFusion has announced the signature of a R12m call centre and outsourcing deal with Fusion Outsourcin...
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Spescom`s founder/CEO hands over the reins
10 Jul 07
Johannesburg, 10th July, 2007: JSE listed Spescom Limited, has announced that CEO and founder, Tony Farah, is to stand down in line with his plans t...
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Neotel selects Spescom
21 Jun 07
Johannesburg, 19th June 2007: Spescom Telecommunications has been awarded a multi-million rand contract for the supply of NG SDH (Next Generation Sy...
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Enterprise Informatics’ eB receives Microsoft Windows Vista Certification
19 Jun 07
Johannesburg, 18th June 2007: Enterprise Informatics, Inc., US holding of JSE listed Spescom Ltd., announces the certification of its flagship produ...
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Ekurhuleni College establishes dual-use contact centre
14 Jun 07
Johannesburg, 13th June 2007: Ekurhuleni East College is building a new contact centre using technology supplied by Spescom DataFusion. Ekurhuleni ...
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Qnique wins product of the year
14 Jun 07
Johannesburg, 12th June 2007: Spescom DataVoice has won the Proudly South African (PSA) product of the year award for Qnique - a range of performanc...
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Spescom Media IT focuses on customer relationship at mediatech africa 2007
05 Jun 07
JOHANNESBURG, 5 June 2007:  mediatech africa 2007, the trade fair for cutting edge technology in the Live Entertainment, Broadcast, A...
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Spescom announces interim results for six months ending March 2007
18 May 07
Johannesburg, 17th May 2007: JSE listed, Spescom Limited, today announced an overall 44% increase in turnover for the six months ending March 31, 20...
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Spescom Software is now doing business as Enterprise Informatics
11 May 07
The official name change to Enterprise Informatics Inc. occured after the shareholder meeting on April 24, 2007. Along with the name change the comp...
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Spescom DataFusion opens call centre training facility
09 May 07
Johannesburg, 8th May 2007: Spescom DataFusion has opened a call centre training facility at its Head Office in Midrand, Johannesburg. Tuition is i...
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Trading Statement
23 Apr 07
SPESCOM LIMITED(Incorporated in the Republic of South Africa)(Reg No 1987/001083/06)Share Code: SPS      ISIN:  &...
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Mr Paul Fick appointed to The Spescom Board
16 Apr 07
Johannesburg, 10th April 2007: The Spescom Board of directors is pleased to announce the appointment of Mr Paul Fick as an executive director to the...
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Spescom Software Joins the Mainframe Migration Alliance
07 Mar 07
Johannesburg, 6th March 2007: Spescom Software, Inc, (OTC BB: SPCO.OB) a leading provider of enterprise content and configuration management solutio...
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Liberty Life customer service drive continues with new Spescom system
06 Mar 07
Johannesburg, 5th March 2007: Liberty Life is taking its customer service capabilities to a new high with the implementation of an Avaya contact cen...
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Metrorail awards tender to IPMS and Spescom DataVoice
14 Feb 07
Johannesburg, 13th February 2007, IPMS Consulting, a member of the Elmer Group of companies and Spescom DataVoice, have been awarded the&n...
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Spescom DataVoice announces Improved Avaya Recording Support
31 Jan 07
JOHANNESBURG, 30th JANUARY 2007, Spescom DataVoice has announced additional enhancements to its recording solutions for Avaya Communication Manager ...
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Swaziland Television authority invests R15.5m in technology from Spescom Media IT
30 Jan 07
Johannesburg, 29th January 2007: Spescom Media IT has been awarded a R15.5m contract by the Swaziland Television Authority (Swazi TV). Sean du Toit...
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Nuclear Fuel Services selects Spescom’s eB for Enterprise Configuration and Content Management
30 Jan 07
JOHANNESBURG, 29th January 2007, Nuclear Fuel Services, Inc. (NFS) has selected Spescom’s eB Nuclear to meet the governance and compliance requireme...
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Spescom DataFusion becomes an AVAYA Platinum Partner
07 Dec 06
Johannesburg, 6th December 2006: Spescom DataFusion, the group’s call centre operation, has achieved Platinum partnership status with the world lead...
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Spescom Limited announces year end results
30 Nov 06
JOHANNESBURG, 28TH NOVEMBER 2006: Spescom Limited reports an improved trading position for the second fiscal half, with a R0,5m profit.  This c...
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Defense Threat Reduction Agency Selects Spescom Software
22 Nov 06
Johannesburg, 21st November 2006, The United States Defence Threat Reduction Agency (DTRA) has selected the eB product from Spescom’s US operation S...
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Spescom gets ready for expansion across Africa
21 Nov 06
Johannesburg, 20th November 2006, Spescom has been laying the foundations over the last several years to take advantage of the rapid growth in deman...
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A Double first for Spescom DataVoice Screen Recording
15 Nov 06
Johannesburg, 14th November 2006, Spescom DataVoice has announced that screen recording has not only just become available as a component of its suc...
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Spescom DataFusion provides Eskom with call centre technology to meet strategic goals.
07 Nov 06
Johannesburg, 6th November 2006, Eskom is a company that has been internationally recognised for its excellent customer service and high levels of o...
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Spescom is confident that wireless will change society.
03 Nov 06
Johannesburg, 2nd November 2006, Thomas Makore, CEO of Spescom Telecommunications is very positive about the potential of wireless technology in thi...
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M-Net upgrades equipment in a R10-million deal with Spescom Media IT
01 Nov 06
Johannesburg, 31st October 2006, In a recent deal, M-Net is putting in the latest Avid ISIS technology for its Supersport production facilities. The...
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Spescom DataVoice launches the latest Libra voice recording technology
20 Oct 06
Johannesburg, 19th October 2006: Libra 4.0 is the new, multi-application version of the voice recording (VR) family of products from Spescom DataVoi...
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Spescom DataVoice offers a new level of contact centre performance management
17 Oct 06
Johannesburg, 16th October 2006, The highly successful Qnique offering from Spescom DataVoice is now available in a new version, Qnique 1.1. This i...
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Gold Circle Racing invests R1m in DataVoice recording solutions from Spescom DataFusion
12 Oct 06
 Johannesburg, 10th October 2006, Gold Circle Racing has invested R1m in DataVoice recording solutions from Spescom DataFusion. Gold Circle is...
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Sanlam Investment Management invests in Spescom DataFusion
10 Oct 06
Johannesburg, 9th October 2006, Sanlam Investment Management has purchased a DataVoice telephony recording solution from Spescom DataFusion. Spesc...
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Direct Channel Marketing invests a further R1.6m in DataVoice solutions
03 Oct 06
Johannesburg, 2nd October 2006, Direct Channel Holdings, SA’s largest outsource contact centre, has invested an additional R1.6m in DataVoice voice ...
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Spescom supports Blake Holdings` rapid expansion with Presence technology.
14 Sep 06
Johannesburg, 11th September 2006, Blake Holdings is an outsource call centre operator, providing services to both local and international clients. ...
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Spescom establishes presence in East Africa
14 Aug 06
JOHANNESBURG, 7th AUGUST 2006, Spescom DataFusion, has concluded a strategic partnership agreement with East African based ICT provider, Computer Po...
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World Cup 2010 opens up new technology opportunities
02 Aug 06
Johannesburg, 28th July 2006, Thomas Makore, CEO of Spescom Telecommunications, looks ahead to the opportunities that the new technology needed for ...
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Spescom supplies M-Net with R2 million hardware for Survivor South Africa
18 Jul 06
Johannesburg, 17th July 2006, Spescom Media IT, the broadcast operation of JSE listed Spescom, has just closed a deal worth R2 million with M-Net to...
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Spescom announces interim results for six months ending March 2006
08 Jun 06
Johannesburg, 7TH June, 2006: JSE listed, Spescom Limited, today announced a headline loss of R11,8m for the six months ending March 31, 2006, as co...
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Spescom DataFusion achieves Platinum Partner status for Presence contact centre technology
31 May 06
Johannesburg, May 30th 2006, Spescom DataFusion announces that it has been appointed the world’s first Platinum Partner for European based Presence ...
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Spescom Software USA 2nd quarter results
23 May 06
Johannesburg, May 19th 2006, Spescom Software Inc., the US operation of JSE listed Spescom Limited, has released its second quarter financial result...
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Spescom DataVoice announces double Avaya Certification
16 May 06
Johannesburg, May 15th 2006, Spescom DataVoice has announced a double Avaya compliance acceptance for two of its recording solutions, strengthening ...
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Standard Bank purchases solution from Spescom
05 May 06
Johannesburg, 3rd May 2006, Standard Bank has purchased a web based DataVoice™ Libra recording solution from Spescom DataFusion, for deployment in t...
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Arivia.kom boosts customer service
03 May 06
JOHANNESBURG, May 2nd 2006, Arivia.kom, a leading South African IT solution services company operating throughout the continent, has invested in a s...
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Spescom Software’s alliance with DocQNet is sealed with $264 000 in orders including SAA
12 Apr 06
JOHANNESBURG, April 11th 2006, Spescom Software, Inc. today announced that DocQNet - a South African systems integrator - has been appointed a ...
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GBM enters strategic partnership with Spescom
22 Mar 06
JOHANNESBURG, March 20th 2006, Gulf Business Machines (GBM) - IBM’s representative in the Gulf Co-operation Council (GCC) excluding Saudi Arabia, ha...
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Spescom DataVoice announces support for All Major IP Platforms
15 Mar 06
Johannesburg, March 14th 2006, Spescom DataVoice has announced recording support for all major IP telecommunications platforms via an enhancement to...
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Spescom DataVoice adds support for latest Siemens Platforms
14 Mar 06
JOHANNESBURG, March 13th 2006, Spescom DataVoice, has extended its partnership with technology giant, Siemens, by adding support for the very latest...
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Kagisano invests R1.3m in call centre
07 Mar 06
JOHANNESBURG, March 6th 2006, Kagisano Group Holdings Pty (Ltd), has invested R 1.3m in call centre technology from Spescom DataFusion - the contact...
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Touchline Media upgrades call centre
28 Feb 06
JOHANNESBURG, February 27th 2006, Touchline Media, a subsidiary of the Media 24 group, has invested in call centre technology from Spescom DataFusio...
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Nedbank gets productivity and secure compliance with a Spescom solution
22 Feb 06
JOHANNESBURG, February 21st 2006, Spescom, the JSE and NASDAQ listed international technology innovator, has a long-standing relationship with Nedba...
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National Alamo invests R1m in call centre
15 Feb 06
JOHANNESBURG, February 14th, 2006 Rapidly expanding National Alamo Car Rental South Africa, has invested just under R1m in call centre technology fr...
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Spescom partners with Gilat in ground-breaking satellite communications
01 Feb 06
JOHANNESBURG, January 31st, 2006 - In a deal that brings greatly increased potential to the growing market for VSAT (very small aperture terminal), ...
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Samsung and Spescom Telecommunications conclude partnership agreement
31 Jan 06
JOHANNESBURG, January 30th, 2006 – Samsung Electronics and Spescom Telecommunications have concluded a partnership agreement, making the latter the ...
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Spescom awarded $150,000 contract by BAE Systems
26 Jan 06
JOHANNESBURG, January 25th, 2006 - Spescom Software Inc, the US operation of JSE listed Spescom, has been awarded a $150,000 contract by UK-based, B...
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Spescom wins $320 000 for eB Nuclear Site License from Florida Power & Light
16 Jan 06
JOHANNESBURG, January 13, 2006- Spescom Software Inc, the US operation of JSE listed Spescom, has announced that Florida Power & Light (FPL)selected...
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Spescom awarded $500 000 contract for eB Nuclear
11 Jan 06
JOHANNESBURG, 10th January, 2006 – Spescom Software Inc, has announced that  in co-operation with the US Department of Energy (DOE), NuStart En...
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Spescom enters wireless broadband market
07 Dec 05
JOHANNESBURG 6TH DECEMBER 2005: Spescom’s entry into the wireless broadband market has been hailed by the achievement of Gold Partner status from Re...
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Spescom awarded $300 000 contract by City of Lancaster
30 Nov 05
JOHANNESBURG, November 30, 2005 - Spescom Software Inc, the US operation of JSE listed Spescom Limited, has concluded a $300 000 deal with the City ...
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Spescom Limited Announces Year End Results
25 Nov 05
JOHANNESBURG, 24TH NOVEMBER 2005 : Spescom Limited has announced  a headline earnings profit of  R26,2m translating into 36,1cps (cents pe...
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Spescom`s eB Broadens International Markets
22 Nov 05
JOHANNESBURG, November 21, 2005 - Spescom Software Inc, the US operation of JSE listed Spescom Limited, has announced that New Zealand based  C...
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Spescom enters into strategic alliance
01 Nov 05
Johannesburg, October 31st, 2005:  Spescom DataVoice has entered into a strategic alliance with Key Performance Technologies (KPT).The agreemen...
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Spescom Limited appoints new Executive Director - main board
21 Oct 05
JOHANNESBURG 21st October, 2005. JSE listed Spescom Limited has announced the appointment of Thomas Makore to the position of executive director. M...
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Spescom supplies recording technology to Nedbank
20 Oct 05
JOHANNESBURG: October 19, 2005: Spescom DataFusion, has signed a deal with the Nedbank Group to supply a recording solution to the Global Business d...
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Spescom Wins $750 000 Deal
13 Oct 05
Spescom Software Inc., has been awarded a contract worth approximately $750,000 by leading US east coast power utility, Constellation Energy.  ...
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Spescom Media IT wins exclusive agency for R40m market with Avid
28 Sep 05
JOHANNESBURG – September 27, 2005:  Spescom Media IT, the broadcasting operation of technology innovator Spescom, has been appointed the Avid a...
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Spescom supplies technology to Business Connexion
27 Sep 05
Johannesburg, September 20, 2005:   Spescom DataVoice has supplied a proprietary voice recording solution to Business Connexion for deploy...
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Spescom Supplies Voice Recording Technology To Siemens
06 Sep 05
Multinational technology innovator, Spescom has supplied proprietary voice recording technology to Siemens Southern Africa. Spescom DataVoice, the ...
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Spescom Supplies Call Centre Technology To Distance Learning Group
06 Sep 05
Spescom DataFusion, the contact centre operation of multinational technology innovator Spescom, has deployed the latest Avaya MultiVantage Solution ...
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Spescom supplies broadcast equipment worth R15m to Red Pepper Pictures
18 Aug 05
JOHANNESBURG, AUGUST 17, 2005: Spescom Media IT, the broadcasting operation of technology innovator Spescom, has supplied broadcast equipment valued...
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Spescom appoints new CEO for USA operation
17 Aug 05
JOHANNESBURG, August 16,  2005:  JSE listed Spescom Limited today announced that with immediate effect, Keith Stentiford has been appointe...
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Spescom Announces New CMII Certified Configuration Management Application
12 Aug 05
Johannesburg, August 10, 2005: Spescom Software Inc., the US operation of technology innovator Spescom, has released eB CMII.eB CMII is a new applic...
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Spescom Supplies Contact Centre Technology To Calls United
27 Jul 05
Spescom DataFusion, the contact centre operation of the multinational Spescom group, has supplied the latest Avaya IP Office solution to Calls Unite...
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Spescom Obtains Etrali Certification
21 Jul 05
SPESCOM OBTAINS ETRALI CERTIFICATION Spescom DataVoice, has achieved Applications Partner Program Solution status, from French telecommunications ...
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Spescom Software Achieves Microsoft Gold Certification
21 Jul 05
Spescom Software Inc, the US operation of multinational ICT group, Spescom, has achieved Microsoft’s Gold Certified Status in recognition of the c...
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Spescom supplies proprietary technology to Netstar
05 Jul 05
Johannesburg, July 4th, 2005:  Spescom has supplied its eB proprietary software to Netstar, a leader in the stolen vehicle recovery industry. ...
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Spescom launches eB Quality
29 Jun 05
Johannesburg, June 28, 2005: Spescom Software (Pty) Ltd., the Integrated Document, Configuration and Records Management (iDCR) operation of multinat...
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Spescom supplies proprietary solutions to brokerage firm
17 Jun 05
Johannesburg, June 15, 2005: Spescom DataFusion, the contact centre operation of the multinational Spescom group, has been selected by brokerage fir...
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Spescom announces deal with City of Umhlathuze Municipality
08 Jun 05
Johannesburg, June 7th, 2005: Spescom DataFusion, the contact centre operation of multinational technology innovator Spescom, has announced a deal w...
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Spescom announces interim financials
27 May 05
Johannesburg, 26th May, 2005: JSE listed technology innovator, Spescom Limited, today announced a headline loss of R12,5m for the six months ending ...
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Spescom Software announces strategic initiatives for 2005 and beyond
03 May 05
SAN DIEGO, CA -- (BUSINESS WIRE) — April 14, 2005 – Spescom Software, Inc. (OTCBB: SPCO), a developer of next-generation enterprise software solutio...
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Spescom supplies eB software technology to US foodservice
25 Apr 05
Johannesburg, April 22, 2005: Spescom Software Inc., the US operation of multinational Spescom group, has announced that U.S. Foodservice has select...
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Spescom announces release of new generation of eB software platform
21 Apr 05
Johannesburg, April 19, 2005: Spescom Software Inc., the US operation of technology innovator, Spescom, has announced the release of a new version o...
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Spescom supplies configuration management suite to Reutech Radar
19 Apr 05
Johannesburg, April 18, 2005: Spescom Software (Pty) Ltd. has supplied its proprietary eB product suite to Reutech Radar Systems.Spescom Software su...
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Spescom signs agreement with Jacada
14 Apr 05
Johannesburg, April 13, 2005:  Spescom DataFusion, the contact centre operation of multinational technology innovator, Spescom, has signed a di...
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Spescom awarded Avaya certification
12 Apr 05
Johannesburg, April 6th 2005:  Spescom DataVoice has been presented with the Avaya DeveloperConnection Compliant Award for its recording soluti...
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Spescom supplies proprietary software to Multifund
23 Mar 05
SPESCOM SUPPLIES PROPRIETARY SOFTWARE TO MULTIFUND Johannesburg, March 22, 2005: Spescom DataVoice, the voice transaction management operation of J...
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Spescom supplies broadcast equipment to NBC
23 Mar 05
Johannesburg, March 22, 2005: Spescom MeasureGraph has supplied an Avid Media Solution to the value of R4.9 m to the Namibian Broadcasting Corporati...
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Spescom appoints company secretary
18 Mar 05
Johannesburg, March 17, 2005: Multinational technology innovator Spescom has appointed Nyeleti Magadze to the position of company secretary of the S...
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Spescom supplies recording solution to DigiCall
09 Mar 05
Johannesburg, March 08 2005:  JSE listed Spescom has supplied voice recording software to DigiCall Solutions for deployment at the Glasfit and ...
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Spescom appoints new CEO of Telecommunications division
01 Mar 05
Johannesburg 28th February, 2005: Spescom has announced the appointment of Thomas Makore to the position of chief executive officer (CEO) of Spescom...
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Spescom supplies contact centre upgrade to Sovereign Health
22 Feb 05
Spescom DataFusion has provided a call centre upgrade to Sovereign Health, a medical scheme administration company, part of Medscheme (Pty) Ltd.&nbs...
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Spescom announces possible interim shortfall but positive second half
28 Jan 05
JSE listed Spescom Limited today released a trading statement advising shareholders that it may incur a headline loss in the region of R10m to R14m....
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Spescom supplies call centre to Direct Axis
26 Jan 05
Spescom DataFusion, the contact centre operation of multinational technology innovator, Spescom, has deployed an Avaya call centre upgrade for Direc...
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Spescom provides content and configuration management software to TFMC
18 Jan 05
Spescom Software (Pty) Ltd has supplied its proprietary eB product suite to Total Facilities Management Company (TFMC). Spescom Software is the So...
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Preliminary reviewed results for the year ended 30 September 2004
19 Nov 04
Preliminary reviewed results for the year ended 30 September 2004 and withdrawal of cautionary announcementCLICK HERE TO VIEW >> 
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Spescom Limited announces year end results
19 Nov 04
JOHANNESBURG, NOVEMBER 18TH 2004 : Spescom Limited has announced headline earnings of R37,5m, translating into 63,1c per share, for the period endin...
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Spescom revises channel to market model
11 Nov 04
JOHANNESBURG, November 10, 2004: JSE listed Spescom is set to implement a business model aimed at streamlining its channels to market. The move wi...
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Spescom provides voice recording solutions for Blake and Associates
21 Oct 04
Johannesburg, October 20, 2004: Blake and Associates, a specialist debt recovery management agency, has selected Spescom to supply a voice recording...
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Spescom DataVoice obtains Siemens certification
20 Oct 04
Johannesburg: October 19, 2004:  Spescom DataVoice has been awarded Siemens HiPath Ready Advanced certification for the DataVoice HiPath CAP 2 ...
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Spescom provides voice recording solutions for NPA
13 Oct 04
Johannesburg, October 12, 2004: Spescom has supplied a recording solution to Transtel for deployment at the National Ports Authority (NPA).Transtel ...
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Spescom DataVoice Recording Now An Approved Motorola Solution
12 Oct 04
Johannesburg, October 11, 2004: Spescom DataVoice has successfully achieved the ‘Approved Solution’ endorsement for their DataVoice Recording soluti...
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Spescom supplies proprietary technology to SA Home Loans
08 Oct 04
Johannesburg, October 07, 2004: Spescom DataFusion, the call centre operation of the multinational Spescom Group, has supplied a voice recording sol...
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Spescom DataVoice wins R10m contract
01 Oct 04
Johannesburg, September 30, 2004: Spescom DataVoice, the voice transaction management operation of multi-national technology innovator, Spescom, has...
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Spescom DataVoice enters into strategic alliance
30 Sep 04
JOHANNESBURG, September 28, 2004:  Spescom DataVoice, the voice transaction management operation of multinational Spescom, has entered into a t...
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Spescom partners with MRO Software to address the energy and utility markets in the US and Europe
28 Sep 04
Johannesburg, September 27th, 2004: Spescom Software Inc., the US operation of the multinational group, Spescom, has announced an alliance with MRO ...
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Spescom DataFusion supplies call centre to FMI
18 Aug 04
Johannesburg: 17th August,  2004Multinational technology innovator, Spescom, has provided a complete call centre solution to Financial ...
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Spescom provides secure disaster recovery solution to Auto & General
11 Aug 04
Johannesburg, August 3rd 2004 Spescom, the multinational technology innovator, has supplied a disaster recovery facility to Auto & General...
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Spescom awarded contract by leading Canadian power utility
29 Jul 04
JOHANNESBURG, July 27 2004: Spescom Software Inc., the US operation of JSE listed Spescom Limited, announced that New Brunswick Power, a leading Can...
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Spescom Software launches Nuclear Advisory Council
02 Jul 04
Johannesburg: June 29, 2004 - Spescom Software Inc., the US operation of technology innovator Spescom Limited, announced the establishment of the Sp...
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Spescom US operation closes another international deal in the UK
09 Jun 04
Johannesburg, June 2nd ,  2004: Spescom’s US operation, Spescom Software Inc. has announced the sale of a corporate licence for its eB software...
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Spescom announces significant improvement in quality of interim financials
20 May 04
Johannesburg, May 19th, 2004: JSE listed technology innovator, Spescom Limited, today announced headline earnings of R20,6m translating into 39,1c p...
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Spescom wins $1.8m contract from UK`s Network Rail
12 May 04
JOHANNESBURG , May 10, 2004 - The US operation of ICT multi-national, Spescom Limited, Spescom Software Inc., today announced the  purchase of ...
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Spescom & Vantage finalise deal
03 May 04
JOHANNESBURG, 16TH APRIL, 2004:  ICT multi-national, Spescom, has announced that the revised offer from black owned fund management company, Va...
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New board appointment at Spescom Limited: Walter Kansteiner III
03 May 04
JOHANNESBURG, April 06, 2004: JSE listed multi-national, Spescom has announced the appointment of  Walter Kansteiner III as an independent non-...
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$1Million contract for Spescom USA from the city of Las Vegas
29 Apr 04
Johannesburg, 28 April 2004: Spescom Software Inc., the US operation of JSE listed  Spescom Limited, announced that the City of Las Vegas, Neva...
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Spescom partners with Aker Kvaerner to address nuclear markets in the UK and Europe
11 Mar 04
Johannesburg: March 25, 2004: Spescom Software Inc., the US division of multinational Spescom Limited, has formed an alliance with one of Europe’s l...
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Spescom signs distributorship agreement with Spanish company
09 Mar 04
Johannesburg: 23 March 2004: Spanish company Presence Technology and multinational ICT group, Spescom, have signed a strategic partnership agreement...
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Spescom Contact Centre Solutions delivers improved service for financial institution
03 Mar 04
Johannesburg: 17 March 2004: Spescom DataFusion, the contact centre division of international technology innovator Spescom Ltd, has provided a rapid...
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DataVoice releases ground-breaking recording system aimed at SME sector
03 Mar 04
Johannesburg, 17 March 2004, Spescom DataVoice (Pty) Ltd., has announced the release of the Libra Recorder - aimed at changing the way in which both...
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Spescom Forges ahead with BEE initiatives
02 Mar 04
Johannesburg, March 15, 2004: JSE listed multinational, Spescom Ltd., has announced a deal that will see black enterprise Momotheka Trading (Pty) Lt...
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DataFusion provides technology for Budget UK`s outsourced call centre
24 Feb 04
Johannesburg, 08 March 2004: Spescom DataFusion is providing the equipment and systems at the new Cape Town contact centre of the Budget Group of Co...
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Spescom provides complete call centre technology for FNB
19 Feb 04
Release Date: 1 March 2004 Johannesburg, 01 March 2004: Spescom, the JSE-listed, multi-national technology innovator, has won a major contract to s...
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Spescom DataFusion Provides Call Centre for 3I Solutions
09 Feb 04
Release Date: 23 February 2004 Spescom DataFusion has recently delivered the latest Avaya technology to support 3iSolutions, a rapidly growing comp...
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Spescom provides enhanced Call Centre facilities for Lufthansa, Global Telesales
09 Feb 04
Release Date: 23 February 2004 Spescom DataFusion, the contact centre division of JSE-listed multinational Spescom Ltd., is busy with a R2-million ...
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Spescom Limited Chosen to Supply Call Centre Solution to Equals Group
08 Feb 04
Release Date: 16 February 2004 Johannesburg, 16 February 2004: Spescom has recently won a sizeable contract to supply a call centre solution t...
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Spescom Software USA Launches Asset Management Solution
08 Feb 04
    Release Date: 16 February 2004 16th February, 2004: Spescom Software, the US operation of JSE listed Spes...
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Spescom`s US Operation Awarded $1M Plus Contract
14 Jan 04
Release date: 19 January 2004 Johannesburg: 19th January, 2004: Spescom Software Inc., the US operation of JSE listed Spescom Limited, has...
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Spescom DataVoice provides transactional voice recording for Suidwes Landbou
14 Jan 04
Johannesburg, January 26, 2004: DataVoice, the specialist provider of voice recording solutions that is a division of Spescom, the JSE-lis...
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