Contact Centre and Customer Relationship Management (CRM) solutions are marketed  by Spescom DataFusion (Pty) Ltd -  a wholly owned subsidiary of Spescom Limited. 

Spescom DataFusion forms part of the groups South African operational structure.

Solutions for this market sector are founded on the world leading Avaya suite of products. Spescom is the only South African value added reseller of Avaya products that covers Avaya’s complete range, including data networking solutions, MultiVantage voice communication and contact centre solutions, convergence solutions, and various contact centre offerings such as Avaya Interaction Centre, Avaya Interactive Response and Avaya Outbound Solutions.  Spescom's portfolio also includes third party workforce and staff management solutions, as well as DataVoice transaction management solutions.