Qnique

The Qnique Suite propels ”The Power of People” through selection profiling, agent and coach assessment, interactive online learning and customer satisfaction research. It is packed with tried-and-tested intellectual property for immediate results and return on investment.

Qnique can be deployed as a stand-alone performance optimisation suite or integrated with the DataVoice voice and screen recording platforms where evidence obtained from recorded telephone calls and screen interactions are combined with this powerful performance management software. The result is a tool that makes quality assurance management simpler, faster and extremely dynamic. 

Qnique Modules:

·        QAssessment module with multiple performance templates, scoring capabilities, reporting feature, scorecards, a scheduler and various assessment types.

·        QAssurance module to do comparative analyses and remote quality assurance.

·        QLearn module with unlimited courseware, flash library, audio capability and reporting.

·        QSelection module with practical exercises and a customisable profile fit.

·        QResearch module with campaign management and reports scoring & tracking.

·        Professional services: offered as a critical part of any project implementation.

Based on over 20 years of global experience in performance management, Qnique's modular design means that capability and capacity can be easily added as a growing business demands it.

Through a strategic partnership with TELEOPTI CCC, Spescom DataVoice can now combine the worldclass workforce management functionality - including forecasting, planning and follow up - with that of Qnique to greatly improving the overall performance and profitability of your contact centre.

 
DataVoice products - deployed in over 60 countries around the globe - emanate from a vibrant company comprised of a team of the leading professionals in the voice transaction recording arena.

Qnique accolades:

·        Winner of the South African Homegrown Product of the Year Award: 2007

·        Finalist in theContactCentreWorld.com Top 100 in the World Awards 2008: Best Technology Innovation- Vendor Solution