A contact centre or enterprise telephony infrastructure (the phone on your desk) cannot, in isolation, optimise the way you do business. It will not necessarily reduce your operating risk, increase your revenue, or reduce your long term cost base - it should, however.

Spescom DataFusion’s concept of Integrated Interaction Solutions takes the elements of technology, applications and services inherent to Business Communications and combines them into a solution tailor-made for your business. This includes integration to existing business systems.

• Contact Centres
  
  
• Business Communications
  
  
• IP Telephony solutions
  
  
• Branch telephony network solutions
  
  
• Self Help system
  
  
• Proactive Outbound and Predictive Dialling solutions
  
  
• Unified Communications solutions
  
  
• Mobility solutions
  
  
• Multimedia enabled contact centres
  
  
• Voice Recording and Voice Transaction Management solutions
  
  
• Agent Quality Management solutions
  
  
• Workforce Management solutions
  
  
• Distributed and virtual contact centre solutions