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Contact Centres
Spescom DataFusion addresses all aspects of contact centre technology and services, including scoping, design, supply, implementation and integration, project management, training, and support and maintenance. Our contact centre solutions incorporate all the elements of modern customer interaction solutions, including:
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Communications platforms (PBX/ACD/Communications Instruments)
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Self service (Interactive Voice Response)
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Multi-media handling and routing
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Outbound dialler solutions
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Voice transaction management (Voice and screen recording, mobile phone recording, speech analytics and communications risk management)
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Workforce optimisation (Quality Management, Workforce Management, CRM Integration)
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System, application and toolset integrations
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