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Spescom DataVoice designs and develops proprietary solutions that record, manage, re-create and analyse voice and screen transactions. We also offer comprehensive performance management solutions, customer quality assurance research and other professional services. Our solutions are tailored to enhance communication between organisations and their customers and support business processes, assisting them to meet security, legal and governance requirements, mitigate risk, optimise workforce productivity and ensure quality customer interactions.
With a 20-year history in this sector, Spescom DataVoice’s products – which include the Nexus multimedia distributed recording framework, the Libra integrated voice and screen recording platform, the Libra Mobile mobile voice recording solution and the Qnique Contact Centre Optimisation suite - are deployed in over 60 countries around the globe at, among others, contact centres, trade floors, emergency services, utilities and government, and enterprises. > Read more
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